Cisco Collaboration Support & Managed Services
Your Cisco Collaboration infrastructure runs your business communication — IP phones, video conferencing, Jabber, Webex. When it breaks, work stops. When it’s poorly managed, it becomes a hidden cost center.
With 10+ years of hands-on experience across dozens of Cisco Collaboration deployments — banking, manufacturing, aviation, petrochemical — I provide remote managed services, support, and new installations for organizations that need a specialist without the cost of a full-time engineer.
What I Support
📞 Cisco Unified Communications Manager (CUCM)
Full lifecycle management of your CallManager infrastructure:
- Day-to-day administration — users, extensions, dial plans, hunt groups
- Troubleshooting call quality issues, registration failures, SIP trunk problems
- CUCM version upgrades (8.x → 14.x) with zero service interruption
- License management and compliance monitoring
- Backup configuration and disaster recovery planning
💬 Cisco Jabber & Webex
- Jabber deployment and configuration for desktop and mobile
- Expressway Edge/Core setup for VPN-less external access
- Webex App integration with on-premise CUCM (Hybrid deployment)
- MRA (Mobile and Remote Access) troubleshooting
- User onboarding and training support
📹 Video Conferencing
- Cisco Room systems (Webex Room Kit, Board series) deployment and management
- Multipoint conferencing setup
- Integration with Microsoft Teams and Zoom via interoperability gateways
- Scheduled maintenance and firmware updates
🔧 Supporting Infrastructure
- Unity Connection (CUC): Voicemail, auto-attendant, IVR configuration
- IM & Presence: Status, federation, persistent chat
- SIP Trunk management: Provider integration, codec negotiation, failover
- Voice gateways: MGCP, H.323, SIP gateway configuration
Service Models
Managed Services (Monthly)
| Package | Coverage | Price |
|---|---|---|
| Basic | Monitoring + incident response + 4 hrs/month administration | From €50/month |
| Standard | Basic + proactive maintenance + SIP trunk management + 8 hrs/month | From €150/month |
| Premium | Standard + upgrades + DR planning + unlimited incidents | From €299/month |
Pricing scales with environment size. Custom quotes for 50+ user environments.
Project-Based Work
- New CUCM cluster installation and configuration
- Migration from legacy PBX to Cisco IP telephony
- CUCM version upgrade (planning, execution, rollback plan)
- Expressway / MRA deployment
- Jabber rollout for remote workforce
Typical project investment: €500 – €5,000 depending on scope and user count.
Field Experience
I have managed Cisco Collaboration environments for:
- Petrochemical company — 3,000+ Jabber users, 5 consolidated CUCM clusters
- Marine transport operator — full CUCM upgrade + SIP trunk migration
- Aviation enterprise — 6-year operational management, Expressway deployment
- Textile manufacturer — 3-country, 5-office CUCM deployment
- Law firm — CUCM upgrade + security integration
All delivered remotely or with minimal on-site visits.
Remote-First Delivery
All services are delivered remotely via secure admin access. No on-site visits required for most tasks. This makes it cost-effective for organizations anywhere.
Get in Touch
📱 WhatsApp: wa.me/4916098665971
📧 Email: info@barashhelvadzhaoglu.com
Free 30-minute technical consultation. No commitment required.